The Context

Gainsight is one of the most recognized names in the Customer Success space — a company that not only builds tools for enterprise CS teams but also holds itself to the highest standard when it comes to operational excellence and AI adoption.

David Greene, RVP of Solutions Consulting, was recognized with an Innovator-in-AI Award at Gainsight's Revenue Kickoff — a reflection of how seriously he and his team take the question of what it means to work smarter in a modern enterprise.

The Challenge

The Solutions Consulting team at Gainsight is responsible for creating and maintaining demo assets across multiple use cases — Customer Success, PX, Skilljar, and more. Historically, this meant tech writers and SCs spending significant time producing scripts, recording walkthroughs, and manually updating content every time a product changed. The process was slow, inconsistent, and difficult to scale across a growing team.

How Trupeer Fits In

Gainsight deployed Trupeer across their Solutions Consulting and Revenue Operations teams. The workflow is straightforward: Product Marketing defines the use case, and Trupeer generates the demo video and accompanying script. Those scripts are then used not just for recordings but for live demos — giving SCs a consistent, high-quality foundation to work from every time.

The Revenue Operations team has also become one of the most active users on the platform, using Trupeer to document internal workflows and build enablement materials at a pace that wasn't previously possible.

What They've Built

In the first 7 months of implementation, the team created 98 videos and 97 documents across 10 fully active seats — a 100% utilisation rate that reflects genuine day-to-day adoption rather than a tool sitting unused after onboarding.

The estimated savings from this period come to $160,000 — a 20x return on the contract — driven by the compounding efficiency of a team that no longer has to start from scratch every time a demo asset needs to be created or updated.

Post-implementation, the Solutions Consulting team has reported a 30–40% efficiency gain per consultant — a reflection of what happens when AI tooling is embedded deeply into how a high-performing team actually operates, rather than bolted on at the edges.