How To Add CC In Jira Comment

This guide will show you how to add CC in a Jira comment. Simply select the issue, mention the individual by using the @ symbol in the comment, and save your changes.

Step 1

Click on the specific issue to which you want to add a CC.

Step 2

Next, add a comment by typing the @ symbol followed by the individual's name.

Step 3

Select the person you want to review the issue.

Step 4

Click the save button to finalize your changes.

Step 5

The mentioned users will receive a notification about the comment, similar to a CC in email.

This is a step-by-step guide on how to add CC in Jira comments.

Pro-tips for adding CC in Jira comment

• Use the @mention feature to notify specific users when adding a comment in Jira.

• Ensure that the mentioned users have the correct permissions to view the comment and issue details.

• Utilize Jira automation rules to send email notifications when specific users are mentioned in comments.

Common pitfalls & how to avoid them while adding CC in Jira comment

• Mentioning users who don’t have access verify user permissions to ensure they can view the issue and comment.

• Forgetting to use @mention always type @ followed by the user’s name to properly notify them.

• Overusing mentions avoid excessive mentions in a single comment to prevent unnecessary notifications.

Common FAQs for adding CC in Jira comment

• Will mentioned users receive a notification?
  Yes, Jira sends an email notification when a user is mentioned in a comment.

• Can I mention multiple users in a single comment?
  Yes, you can mention multiple users by using @mention for each person.

• What if a mentioned user does not receive a notification?
  Check if the user has notifications enabled and has permission to view the issue.

• Can I notify external users who don’t have Jira access?
  No, mentions only work for users within the Jira system who have access to the project.

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