What they use Trupeer for:

1. Employee Onboarding: Zetwerk has a lot of internal tools (ERPs etc.) that they need to train every new employee on. With Trupeer, they’re able to create content at scale for all their teams and tools. From operations to HR and Finance, all teams use Trupeer for knowledge transfer and onboarding. 1-to-1 demo calls and one-off queries are being replaced with rich videos that live forever.
   
   

2. New feature Intros : To make sure their large base of customers keep up with all the new features Zetwerk launches, they make product videos using Trupeer.
   
   

3. Customer Support: Individually helping each customer with their queries was not scalable. With Trupeer, the team creates a video once, very quickly, and uses it across customers. Also, rich videos and guides improve the query resolution score.

Why they chose Trupeer:

1. It’s easy and intuitive - Zetwerk loves the fact that the product is super easy for everyone to use, all the way from Ops teams, to HR teams to support teams.
   
   

2. AI makes content creation fast - With AI taking care of the script, the speech and the conciseness of the video, there’s less time spent on scripting, editing etc. So the team is able to generate 10x more content in same time.
   
   

3. Translations - Zetwerk has clients who’re native in Spanish, German and many other languages, and automated translations of videos and guides for these is something the team appreciates.

What’s next:

Zetwerk is excited about revamping their customer knowledge base with Trupeer - specially accompanying all their guides with detailed videos, as videos are 10x more effective.